ERP project governance defines who makes decisions, how escalations work, and how scope is controlled. Without it, even well-run implementations derail.
The Steering Committee
A steering committee of senior leaders — CEO, CFO, operations head — should meet bi-weekly during implementation. Their role is not operational oversight but strategic decision-making on scope, priority, and risk.
The Project Manager Role
Every ERP project needs a single, accountable project manager from the client side. This is not the IT manager — it's typically the COO or a senior operations leader with authority to make decisions.
Change Request Management
Every request to add features or change scope after sign-off must go through a formal change request process. This prevents scope creep and protects both timeline and budget.
Escalation Paths
Define escalation paths before you start. When a project issue isn't resolved in 48 hours, it escalates to whom? When a vendor misses a deadline, who is notified and what happens?
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