Last Updated: March 21, 2026 | Effective Date: January 1, 2025
1. Introduction
Bizvinc ("Company", "we", "us", or "our") operates the website erp.bizvinc.com and provides cloud-based ERP software services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide Directly
- Contact information (name, email address, phone number, company name)
- Account registration information
- Payment and billing information
- Support requests and communications
- Demo booking information
2.2 Information Collected Automatically
- Log data (IP address, browser type, pages visited, time and date of visit)
- Device information (hardware model, operating system, browser)
- Usage data (features used, actions taken within the software)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third parties such as our payment processors, analytics providers, and business partners.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our ERP software and services
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, investigate, and prevent fraudulent transactions and abuse
- Comply with legal obligations
- Personalize your experience with our services
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that assist us in operating our website and services (hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: For any other purpose with your explicit consent
5. Data Security
We implement industry-standard security measures to protect your information including SSL/TLS encryption, secure data centers, role-based access controls, regular security audits, and automated backups. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Client data is retained for the duration of the service agreement plus 7 years for accounting and legal compliance purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at info@erp.bizvinc.com
8. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@erp.bizvinc.com
- Phone: +92 325 9015151
- Address: Mez 9, Jamaluddin Afghani Rd, BMCHS Sharafabad, Karachi, Pakistan