The Challenge
Corporate account management for 150+ corporate clients — rate agreements on paper, billing disputes on corporate rates, and revenue manager manually tracking account performance in Excel
Like many growing businesses, Avari Hotels Lahore had outgrown their manual systems. The organization was losing time, money, and competitive ground to processes that simply did not scale. Leadership made the decision to seek an integrated ERP solution that could address these challenges without disrupting daily operations during implementation.
The Solution
Bizvinc Hospitality ERP with corporate account management and automated corporate billing — configured specifically for Avari Hotels Lahore's workflows, team structure, and reporting requirements.
Bizvinc's implementation team began with a structured discovery phase to map existing processes, identify integration points, and define success metrics before a single line of configuration was written. This investment in upfront planning meant the implementation phase proceeded efficiently with minimal surprises.
Data migration was handled with a parallel-run approach — both old and new systems operated simultaneously for 2-3 weeks before final cutover, eliminating the risk of data loss and giving the team confidence in the new system before fully relying on it.
Measurable Results
- ✓Corporate billing disputes eliminated
- ✓Corporate account revenue grew 22%
- ✓Revenue manager decision time on account pricing improved 60%
- ✓Top 20 corporate account retention: 100%
Implementation Timeline: The project was completed within the agreed timeline using Bizvinc's 6-phase implementation methodology — discovery, scoping, configuration, testing, training, and go-live — with 30 days of hypercare support post-launch.