The Challenge
Managing 200,000+ merchant accounts — onboarding taking 2 weeks, transaction dispute resolution 3 weeks, and merchant churn high due to consistently poor experience
Like many growing businesses, EasyPaisa Merchant Services had outgrown their manual systems. The organization was losing time, money, and competitive ground to processes that simply did not scale. Leadership made the decision to seek an integrated ERP solution that could address these challenges without disrupting daily operations during implementation.
The Solution
Bizvinc CRM ERP with merchant onboarding workflow, dispute management, and merchant self-service portal — configured specifically for EasyPaisa Merchant Services's workflows, team structure, and reporting requirements.
Bizvinc's implementation team began with a structured discovery phase to map existing processes, identify integration points, and define success metrics before a single line of configuration was written. This investment in upfront planning meant the implementation phase proceeded efficiently with minimal surprises.
Data migration was handled with a parallel-run approach — both old and new systems operated simultaneously for 2-3 weeks before final cutover, eliminating the risk of data loss and giving the team confidence in the new system before fully relying on it.
Measurable Results
- ✓Merchant onboarding time reduced from 2 weeks to 3 days
- ✓Transaction dispute resolution reduced from 3 weeks to 5 days
- ✓Merchant churn reduced 28%
- ✓Net Promoter Score improved 35 points
Implementation Timeline: The project was completed within the agreed timeline using Bizvinc's 6-phase implementation methodology — discovery, scoping, configuration, testing, training, and go-live — with 30 days of hypercare support post-launch.