The Challenge
Fintech managing 80,000+ mobile money agents — agent commission calculation manual, monthly commission disputes from agents were damaging network trust and causing agent churn
Like many growing businesses, OneLoad Pakistan had outgrown their manual systems. The organization was losing time, money, and competitive ground to processes that simply did not scale. Leadership made the decision to seek an integrated ERP solution that could address these challenges without disrupting daily operations during implementation.
The Solution
Bizvinc ERP with agent management, transaction-based commission engine, and agent self-service portal — configured specifically for OneLoad Pakistan's workflows, team structure, and reporting requirements.
Bizvinc's implementation team began with a structured discovery phase to map existing processes, identify integration points, and define success metrics before a single line of configuration was written. This investment in upfront planning meant the implementation phase proceeded efficiently with minimal surprises.
Data migration was handled with a parallel-run approach — both old and new systems operated simultaneously for 2-3 weeks before final cutover, eliminating the risk of data loss and giving the team confidence in the new system before fully relying on it.
Measurable Results
- ✓Commission calculation automated for 80,000+ agents
- ✓Commission disputes reduced 97%
- ✓Agent portal adoption: 85% within 3 months
- ✓Monthly commission payout reduced from 10 days to next-day
Implementation Timeline: The project was completed within the agreed timeline using Bizvinc's 6-phase implementation methodology — discovery, scoping, configuration, testing, training, and go-live — with 30 days of hypercare support post-launch.